- Duration: 3 days
ITIL4F: ITIL4® Foundation
Extensive research consistently underscores the significance of ITIL as a cornerstone for businesses, facilitating transformation and enabling organizations to realize value. Many companies make substantial investments in integrating and adapting ITIL into their operations while also enhancing their workforce through ITIL qualifications. As we enter the Fourth Industrial Revolution, ITIL4 is poised to guide businesses through this new technological landscape. The rapid advancements in various fields—including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, and autonomous vehicles—are reshaping industries worldwide. ITIL4 offers a practical and adaptable framework that supports organizations on their digital transformation journey. It helps them align their human, digital, and physical resources, ensuring that they can effectively integrate emerging technologies into their IT operations and thrive in today’s complex environment.
- Understand Key Concepts of Service Management
- Service Management
- Service and relationship with Value, Outcome, Cost and Risks
- Service Consumers, Service Providers, Users, Customer
- Understanding Nature and Components of Value
- Value Co-Creation
- Understanding Service Relationships
- ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- ITIL Service Value System
- Four Dimensions of Service Management
- Components of the Service Value System including Value Chain, Governance and Practices
- Value Chain Activities within the Value System
- ITIL Practices
- 3 Categories of ITIL Practices
- Purpose and detailed look at selected Practices (including):
- Incident Management
- Problem Management
- Change Control
- Service Level Management
- Continual Improvement
- Service Request Management
- Service Desk
- Information Security Management
- Relationship Management
- Service Configuration Management
- Supplier Management