ITILPA: ITSM Problem Analyst

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  • Duration: 4 days
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ITILPA: ITSM Problem Analyst

The ITSM Problem Analyst certification provides essential knowledge and practical experience in the key skills and competencies necessary for success in the role of a Problem Analyst within IT Service Management. The syllabus is designed in accordance with the Skills Framework for the Information Age (SFIA) guidelines at levels 3 and 4. This qualification builds on foundational Service Management knowledge gained through the ITIL® V3 Foundation certification. It offers a comprehensive exploration of the core Problem processes and procedures, while also delving into the interpersonal skills required to navigate the everyday challenges faced by Problem Analysts.

Course Curriculum

  • Remit of the Problem Analyst
  • Scope of Problem Management
  • Process overview
  • Problem Solving Techniques
  • Communications
  • Anchor Co-ordination of Specialist Resources
  • Maintaining Quality
  • Problem Analyst Role

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