- Duration: 3 days
ITIL4-HVIT: ITIL® Specialist High Velocity IT
This module equips candidates with insights into how digital organizations and operating models thrive in high-velocity environments, emphasizing the rapid delivery of products and services to maximize business value. By enhancing the established best practices of IT Service Management, ITIL4 empowers businesses to navigate the complexities of the Fourth Industrial Revolution. The ITIL4 Specialist: High Velocity IT (HVIT) course is designed to deepen ITSM practitioners’ understanding of emerging ITIL4 practices, particularly for those in organizations becoming increasingly digitally enabled. It enables individuals familiar with traditional IT and service management to confidently engage with ‘digital’ concepts, develop practical skills, and seamlessly integrate new techniques and technologies into their workflows.
The course covers critical methodologies such as Agile and Lean, as well as essential technical practices and technologies like Cloud computing, Automation, and Automated Testing. This interactive learning experience is vital for developing modern technologists, ITSM practitioners, and leaders in contemporary IT organizations focused on innovation and delivering comprehensive value to the business. Achieving the ITIL 4 High Velocity IT qualification is also a prerequisite for earning the designation of ITIL4 Managing Professional.
Module 1: Understand basic concepts
- Digital organization, High velocity IT, Digital/ IT transformation, Digital product/ technology
- Understand when the transformation to high velocity IT is desirable and feasible
- Understand the five objectives associated with digital products to achieve
Module 2: Understand the digital product lifecycle
Understand how high velocity IT relates to the four dimensions, service value system/ chain and digital product lifecycle
Module 3: Understand the ITIL guiding principles for delivering high velocity IT
- Understand Ethics,
- Safety culture, Lean culture, Toyota Kata, Lean / Agile, etc.
- Know how to help get customer’s job done
- Trust and be trusted
- Continually raise the bar, accept ambiguity and uncertainty
- Committing continual learning
Module 4: Know how to contribute to achieving value with digital products with the following practices
- Portfolio management
- Relationship management
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Service design
- Service desk
- Information security management