1. Business English Program
Duration: 6 Days
Program Overview:
This program is designed to enhance business communication in English, covering grammar, written communication, public speaking, and confidence building. It aims to improve overall fluency and proficiency in professional environments.
Module 1: Grammar Essentials for Business English
- Key Grammar Rules for Professional Communication
- Correct Usage of Tenses, Prepositions, and Articles
- Sentence Structure and Syntax
- Avoiding Common Grammar Mistakes in Business Writing and Speech
Module 2: Written Communication Skills
- Writing Professional Emails, Reports, and Proposals
- Structuring Business Documents for Clarity and Impact
- Tone and Style in Written Communication
- Proofreading and Editing for Precision
Module 3: Speech and Presentation Skills
- Public Speaking: Building Confidence and Reducing Anxiety
- Techniques for Clear and Effective Speech
- Vocabulary for Business Settings
- Presentation Skills: Organizing Content and Engaging the Audience
Module 4: Confidence Building for Business Communication
- Overcoming Communication Barriers and Fears
- Techniques for Speaking with Authority and Influence
- Active Listening and Responding Appropriately
- Building Rapport and Trust in Conversations
Program Delivery:
- 40-48 hours of lectures
- Interactive activities, role-playing, and group discussions
- Personalized feedback and coaching
2. Communication Basics
Duration: 1 Day
Program Overview:
This introductory workshop focuses on the essentials of effective communication in a professional setting. The goal is to equip participants with foundational communication skills for handling everyday business interactions, including telephone, email, and meetings.
Module 1: Telephone Communication Etiquette
- Answering and Making Professional Calls
- Using Proper Tone and Language
- Effective Listening Skills on the Phone
- Handling Difficult Conversations and Customers
Module 2: Email Etiquette and Professional Writing
- Writing Clear, Concise, and Professional Emails
- Avoiding Common Email Mistakes
- Formatting and Tone in Business Emails
- Responding to Emails Efficiently and Effectively
Module 3: Communication in Meetings
- Participating and Contributing in Meetings
- Active Listening and Providing Constructive Feedback
- Effective Questioning and Clarifying
- Managing Group Dynamics in Meetings
Program Delivery:
- 1 full-day workshop
- Hands-on activities and practical examples
- Group discussions and real-world scenarios
3. Communication for Leaders
Duration: 2 Days
Program Overview:
An advanced workshop tailored for leaders to master communication in challenging situations. This program focuses on individual presentations, using visual aids, and handling resistive audiences to deliver impactful messages.
Module 1: Presentation Skills for Leaders
- Structuring and Delivering High-Impact Presentations
- Using Visual Aids and Technology Effectively
- Engaging Your Audience: Techniques to Maintain Interest
- Handling Nervousness and Presenting with Confidence
Module 2: Handling Resistive Audiences
- Techniques for Managing Difficult or Hostile Audiences
- Addressing Questions, Concerns, and Criticism Professionally
- Strategies for Persuading and Influencing Resistant Stakeholders
- Keeping Control of the Conversation and Steering It Productively
Module 3: Advanced Communication Skills for Leaders
- Communicating Vision and Strategy Effectively
- Giving Constructive Feedback and Motivation
- Leading Conversations During Conflicts or Crisis Situations
- Enhancing Emotional Intelligence for Effective Leadership
Program Delivery:
- 2 full-day workshop sessions
- Individual presentations with constructive feedback
- Role-playing, case studies, and peer review