- Duration: 4 days
Program Overview
This intensive, customized program is specifically designed for high-performing individuals who represent the organization in external interactions. It ensures they have the advanced communication skills necessary to make a lasting impact.
The course focuses on mastering a range of communication techniques essential for success in both formal and informal settings. Participants will learn how to excel in public speaking, delivering messages with confidence, clarity, and persuasiveness—whether addressing large audiences or participating in small group discussions.
Additionally, the program covers strategies for handling difficult conversations, teaching participants how to navigate challenging topics with professionalism, tact, and empathy. Building strong interpersonal networks and fostering meaningful relationships will also be a key component, enabling participants to expand their influence and collaborate effectively across organizational boundaries.
The course integrates emotional intelligence (EQ) principles, helping individuals develop greater self-awareness, manage emotions, and enhance their ability to connect with others on a deeper level. Finally, participants will explore the key elements of personal branding, understanding how to strategically position themselves and their expertise to enhance their professional reputation and career opportunities.
By the end of the program, participants will be equipped with the communication tools and emotional acumen needed to represent their organization effectively and drive success in external engagements.
Module 1: Advanced Communication Techniques
Public Speaking and Presentations
- Mastering the Art of Public Speaking for Leadership Roles
- Crafting Compelling Presentations that Influence and Inspire
- Managing Stage Presence and Overcoming Nerves
- Using Visual Aids and Technology to Enhance Presentations
Handling Difficult Conversations and Conflict Management
- Strategies for Effective Conflict Resolution
- Managing Emotions During Challenging Conversations
- Turning Difficult Situations into Productive Outcomes
- Communicating Assertively and Respectfully
Facilitation Techniques for Group Interactions
- Leading Meetings and Workshops with Confidence
- Engaging and Managing Group Dynamics
- Encouraging Participation and Contributions
- Handling Resistance and Keeping the Focus
Module 2: Interpersonal and Networking Skills
Mastering Small Talk and Rapport Building
- The Art of Small Talk in Professional and Social Settings
- Building Instant Rapport and Connection
- Recognizing and Using Non-Verbal Cues Effectively
- Creating a Positive and Engaging Presence in Networking Situations
Networking Strategies for High-Impact Connections
- Techniques for Building Long-Term Relationships
- Networking with Purpose: Identifying Key Stakeholders
- Leveraging Networks for Professional Growth and Business Opportunities
NLP Fundamentals for Communication
- Introduction to Neuro-Linguistic Programming (NLP)
- Understanding the Basics of NLP in Communication
- Practical NLP Techniques for Building Rapport and Influence
- Enhancing Persuasion Skills Using NLP Principles
Module 3: Emotional Intelligence (EI) for Communication
Introduction to Emotional Intelligence
- Understanding the Four Pillars of Emotional Intelligence
- Self-Awareness: Identifying and Understanding Your Emotions
- Self-Regulation: Managing Emotions in Challenging Situations
- Social Awareness: Recognizing Emotions in Others
- Relationship Management: Building Stronger Connections
Using Emotional Intelligence to Improve Communication
- Recognizing Emotional Triggers and Managing Responses
- Using EI to Navigate Difficult Conversations
- Building Empathy and Understanding in Communication
- Conflict Management Using EI Principles
Practical Applications
- Self-Reflection Activities on Emotional Responses
- Group Discussions and Role-Playing to Practice EI Techniques
- Emotional Regulation Techniques in High-Stress Situations
Module 4: Personal Branding for Organizational Representation
Building and Managing Your Personal Brand
- Defining Your Unique Brand Identity
- Aligning Personal Values with Organizational Values
- Developing a Consistent Brand Message Across Platforms
Representing the Organization through Your Personal Brand
- How to Be a Brand Ambassador for Your Organization
- Maintaining Professionalism While Showing Personality
- Leveraging Social Media for Personal and Organizational Branding
Creating Impactful First Impressions
- Developing Your Presence and Communication Style
- Dressing the Part: Personal Appearance and Brand Alignment
- Authenticity in Communication to Build Trust and Influence
Practical Exercises
- Create a Personal Branding Statement
- Assessing and Refining Your Online Presence
- Personal Brand Strategy Development Workshop
Program Delivery
Mode of Delivery
- Custom Workshops, Role Plays, Group Discussions, and One-on-One Coaching
- Real-Life Scenario Simulations for Conflict Handling, Networking, and Public Speaking
- Personalized Feedback and Action Plans
Target Audience
- Key Talent/Leaders Responsible for Representing the Organization Externally
- Individuals in Client-Facing Roles, Executive Leadership, and High-Level Communications