Problem Solving and Decision Making

  • Duration: 1 day
Categories:

Course Overview:

This program is designed for individuals who are responsible for making decisions that directly impact teams and individuals within an organization. Recognizing the crucial role of decision-making in driving organizational success, the course focuses on developing a structured approach to problem-solving. Participants will learn how to thoroughly understand the parameters of a problem, identify key factors influencing decisions, and evaluate multiple options to select the most effective course of action. The program also covers various decision-making processes and techniques, including data analysis, risk assessment, and scenario planning, helping leaders navigate complex situations with confidence. Additionally, the course emphasizes the importance of follow-through, ensuring that decisions are implemented effectively and results are monitored for continuous improvement. By providing participants with the tools to make well-informed, strategic decisions, this course empowers them to lead with clarity and make choices that drive organizational success, enhance team performance, and contribute to long-term growth.

Module 1: Understanding Problem Parameters and Re-framing

  • Introduction to Problem-Solving:

    • The Importance of Defining Problems Clearly
    • Understanding the Impact of Decisions on Individuals and Teams
    • Identifying the Root Cause of Problems vs. Symptoms

Re-framing the Problem:

    • Techniques for Re-framing: Seeing the Problem from Multiple Perspectives
    • Tools for Redefining Problems: SWOT Analysis, Fishbone Diagram, and 5 Whys
    • Encouraging Innovative Thinking and Challenging Assumptions

  • Practical Exercise:

    • Re-framing a Common Organizational Problem to Explore New Solutions

Module 2: Evaluating Multiple Options

  • Generating Multiple Solutions:

    • Brainstorming Techniques: Divergent Thinking for Diverse Options
    • Involving Stakeholders in Idea Generation and Exploring Different Viewpoints
    • Prioritizing Ideas Based on Feasibility and Impact

  • Evaluating Options Critically:

    • Cost-Benefit Analysis: Weighing Potential Risks vs. Benefits
    • Decision Matrices: Comparing Multiple Options Based on Set Criteria
    • Using Data and Insights to Support Decision Making

  • Interactive Activity:

    • Group Activity: Evaluate Multiple Solutions for a Given Case Study

Module 3: Decision-Making Process & Techniques

  • The Decision-Making Process:

    • Key Stages: Identifying the Problem, Generating Options, Evaluating Options, Making the Decision, and Reviewing Outcomes
    • Common Decision-Making Models: Rational Decision-Making Model, Intuitive Decision Making, and the Vroom-Yetton-Jago Model
    • Balancing Speed vs. Thoroughness in Decision Making

  • Techniques for Better Decision Making:

    • The Eisenhower Matrix: Prioritizing Decisions Based on Urgency and Importance
    • The OODA Loop (Observe, Orient, Decide, Act) for Rapid Decisions
    • Decision Trees and Flowcharts for Visualizing Options and Outcomes

  • Case Study:

    • Apply a Decision-Making Model to a Real-World Scenario

Module 4: Action and Follow-Through for Results

  • Moving from Decision to Action:

    • Breaking Down the Decision into Actionable Steps
    • Delegating Tasks and Setting Clear Expectations for Execution
    • Ensuring Accountability and Tracking Progress

  • Overcoming Barriers to Follow-Through:

    • Managing Resistance and Overcoming Obstacles in Implementing Decisions
    • Keeping Teams Motivated and Focused on Execution
    • Techniques for Regular Check-ins and Progress Monitoring

  • Creating a Follow-Through Plan:

    • Establishing Milestones and KPIs for Measuring Success
    • Using Project Management Tools to Track Results
    • Communicating Outcomes to Stakeholders and Teams

  • Action Planning Exercise:

    • Develop a Personal Action Plan for a Decision in Your Current Role

Wrap-Up & Final Q&A

  • Recap of Key Learnings:

    • Reviewing the Decision-Making Process and Techniques
    • Reaffirming the Importance of Re-framing Problems and Evaluating Options

  • Q&A Session:

    • Addressing Participant Questions and Challenges
    • Sharing Best Practices and Personal Insights

  • Final Reflection:

    • Participants Reflect on Their Decision-Making Style and Growth Areas

Related Courses

Free

Assessment Centers (Restricted)

Duration: 2-3 days (Subjective) Program Overview: This program is designed to help organizations assess and develop the competencies of their employees in alignment with their established competency framework and skills matrix, ensuring that individual capabilities are closely aligned with organizational goals. The course focuses on conducting objective assessments through a…
0
Free

The Ultimate Salesperson

Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program is specifically tailored for newly appointed leaders who are transitioning into people management roles while also overseeing or guiding sales activities. Recognizing the dual responsibility of managing teams and driving sales success, the course…
0
Free

The Service Professional

Program Overview: This program is designed to equip frontline staff with the essential skills to represent themselves and their organization effectively through exceptional customer service. The course focuses on building strong foundational competencies in key areas such as professional grooming, communication standards, and interpersonal skills, ensuring that staff members present…
0
Free

Time Management

Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program is designed to provide participants with practical time management skills to help them work more efficiently and effectively, both personally and professionally. The course introduces a range of time management tools and techniques that…
0
Free

Executive Coaching

Duration: 10-12 hours Program Overview This coaching program is designed to facilitate the growth and development of individuals in leadership and key roles within the organization, ensuring they are equipped to drive success and inspire high performance. The program follows a structured approach that begins with discovery and analysis, where…
0
Free

Assessment Centers (Restricted)

Duration: 2-3 days (Subjective) Program Overview: This program is designed to help organizations assess and develop the competencies of their employees in alignment with their established competency framework and skills matrix, ensuring that individual capabilities are closely aligned with organizational goals. The course focuses on conducting objective assessments through a…
0
Free

The Ultimate Salesperson

Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program is specifically tailored for newly appointed leaders who are transitioning into people management roles while also overseeing or guiding sales activities. Recognizing the dual responsibility of managing teams and driving sales success, the course…
0
Free

The Service Professional

Program Overview: This program is designed to equip frontline staff with the essential skills to represent themselves and their organization effectively through exceptional customer service. The course focuses on building strong foundational competencies in key areas such as professional grooming, communication standards, and interpersonal skills, ensuring that staff members present…
0
Free

Time Management

Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program is designed to provide participants with practical time management skills to help them work more efficiently and effectively, both personally and professionally. The course introduces a range of time management tools and techniques that…
0
Free

Executive Coaching

Duration: 10-12 hours Program Overview This coaching program is designed to facilitate the growth and development of individuals in leadership and key roles within the organization, ensuring they are equipped to drive success and inspire high performance. The program follows a structured approach that begins with discovery and analysis, where…
0
Free

Assessment Centers (Restricted)

Duration: 2-3 days (Subjective) Program Overview: This program is designed to help organizations assess and develop the competencies of their employees in alignment with their established competency framework and skills matrix, ensuring that individual capabilities are closely aligned with organizational goals. The course focuses on conducting objective assessments through a…
0
Free

The Ultimate Salesperson

Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program is specifically tailored for newly appointed leaders who are transitioning into people management roles while also overseeing or guiding sales activities. Recognizing the dual responsibility of managing teams and driving sales success, the course…
0
Free

The Service Professional

Program Overview: This program is designed to equip frontline staff with the essential skills to represent themselves and their organization effectively through exceptional customer service. The course focuses on building strong foundational competencies in key areas such as professional grooming, communication standards, and interpersonal skills, ensuring that staff members present…
0
prev
next