Duration : 1 Day & 2 Days(Advanced)
Course Overview:
This program is specifically designed to help leaders enhance their coaching skills and improve associate performance through a structured and results-driven approach. Focusing on the key aspects of performance management, the course offers practical tools and strategies to help leaders identify performance gaps, set clear and achievable goals, and create tailored development plans that inspire growth. Participants will gain insights into how to handle critical conversations with confidence, ensuring that feedback is both constructive and motivating. The program also delves into techniques for building a performance-driven culture, fostering accountability, and cultivating an environment where associates feel supported and empowered to excel. Through a combination of role-playing scenarios, interactive discussions, and expert guidance, this course equips leaders with the skills to drive sustained performance improvements and create long-term value for their teams and the organization.
Option 1: 1 Day Program (Foundational)
Module 1: Introduction to Performance Management
- What is Performance Management?
- The Importance of Effective Performance Management in Leadership
- Key Performance Indicators (KPIs) and Metrics for Success
- The Role of Leaders in Performance Management
- Common Performance Management Challenges
Module 2: Fundamentals of Performance Management
- Understanding KPIs: What They Are and How to Use Them
- Creating Effective Development Plans for Associates
- Aligning Performance Goals with Organizational Objectives
- Setting SMART Goals for Improved Performance
- Continuous Feedback vs. Annual Reviews
- Best Practices for Ongoing Monitoring
Module 3: Critical Conversation Skills to Address Performance Issues
- Understanding the Importance of Constructive Feedback
- Approaching Difficult Conversations with Confidence and Empathy
- Techniques for Giving Feedback: The SBI (Situation-Behavior-Impact) Model
- Overcoming Common Barriers to Difficult Conversations
- Role-playing and Practicing Performance Feedback Conversations
- Handling Defensive Responses and Resistance
Module 4: Positively Charged Development Plans
- Creating Development Plans Focused on Growth and Improvement
- The Power of Positive Reinforcement
- Crafting Actionable and Motivational Development Goals
- Tailoring Development Plans to Individual Needs and Strengths
- Collaborating with Associates on Setting and Achieving Development Goals
- Ensuring Accountability and Follow-up on Development Plans
Wrap-Up & Final Q&A
- Summary of Key Learning Points
- Open Discussion: Addressing Specific Performance Challenges in Your Teams
- Final Q&A and Feedback
Option 2: 2 Days Program (Advanced)
Day 1: Fundamentals and Skill Building
Module 1: Introduction to Performance Management
- In-depth Exploration of Performance Management Frameworks
- Organizational vs. Individual Performance Management
- Leaders as Coaches: A Shift from Traditional Management
- Setting the Stage: How Performance Management Impacts Business Results
Module 2: Advanced Fundamentals of Performance Management
- Deep Dive into KPIs: Quantitative vs. Qualitative Metrics
- Designing and Implementing Development Plans for Associate Growth
- Customizing KPIs Based on Team and Organizational Needs
- Strategies for Aligning Personal and Organizational Objectives
- Practical Exercise: Designing KPIs for Your Team
Module 3: Critical Conversation Skills to Address Performance Issues
- Mastering the Art of Constructive Criticism
- Advanced Techniques for Handling Sensitive Performance Discussions
- Developing Emotional Intelligence for Better Communication
- Navigating Complex Situations: High Performers vs. Underperformers
- Role-playing: Difficult Conversations with High and Low Performers
Day 2: Advanced Development and Long-Term Strategies
Module 4: Positively Charged Development Plans
- Beyond the Basics: Tailoring Development Plans to Individual Learning Styles
- Long-term Growth: Building Career Pathways within the Organization
- Using Development Plans as Motivation Tools
- Aligning Development Plans with Long-Term Organizational Strategy
- Case Study: Development Plans That Changed Careers
Module 5: Upward Performance Management: Coaching Your Superiors
- Coaching Above You: Managing Up and Addressing Performance Concerns with Senior Leaders
- The Importance of Diplomacy and Tact When Managing Up
- Building Credibility with Your Superiors as a Leader-Coach
- Real-World Scenarios: Leading by Example and Gaining Trust at Higher Levels
Module 6: Ensuring Sustainable Success and Performance Improvement
- Creating a Culture of Continuous Improvement
- Leveraging Data and Technology for Performance Tracking and Feedback
- Building a Feedback-Rich Environment for Long-Term Growth
- The Role of Peer and Self-Assessments in Sustaining Performance
- Developing and Implementing a Performance Management Strategy for Teams
Wrap-Up & Final Action Plan
- Recap of Day 1 and Day 2 Learnings
- Developing Your Personal Action Plan for Implementing Performance Coaching
- Group Discussion: Best Practices for Sustaining High-Performance Teams
- Final Q&A, Feedback, and Course Conclusion