EMC-ESMIT – Establishing Service Management for ITaaS

ThakralGL > Courses > DELL EMC > EMC-ESMIT – Establishing Service Management for ITaaS
  • Duration: 10 weeks
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Module 1: Service Management Overview

  • Define service management business drivers
  • Summarize the benefits of service management
  • Discuss essential service management concepts and the service life-cycle
  • Discuss the transformation framework of ITaaS from a service

Module 2: Service Management Planning

  • Discuss the ITaaS program for establishing service management
  • Discuss the program initiation steps and program strategy
  • Discuss IT maturity model and baseline
  • Review sample program structure and essential work streams
  • Discuss program implementation considerations and outcomes

Module 3: Service Management Considerations

  • Discuss popular IT management frameworks
  • Explain the service lifecycle used for this course
  • Discuss the aspects of service lifecycle within the ITaaS framework
  • Review sample services and introduce the chosen service for this course

Module 4: Service Management Front Office

  • Discuss components of the Strategy phase of the service lifecycle
  • Discuss components of the Design phase of the service lifecycle

Module 5: Service Management Back Office

  • Discuss components of the Build phase of the service lifecycle
  • Discuss components of the Launch phase of the service lifecycle
  • Discuss components of the Operate phase of the service lifecycle

Module 6: Measuring Success and Planning for the Future

  • List contributors and methods used to determine and quantify service success.
  • Discuss measuring and reporting attributes and capabilities
  • Discuss the impact of emerging trends on Service Management

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