ITILCA: ITSM Change Analyst

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ITILCA: ITSM Change Analyst

The ITSM Change Analyst certification equips individuals with the essential knowledge and practical skills needed to excel as a Change Analyst within IT Service Management. Crafted in alignment with the Skills Framework for the Information Age (SFIA) guidelines at levels 3 and 4, this syllabus builds on the foundational Service Management knowledge obtained through the ITIL® V3 Foundation certification. This qualification provides a comprehensive exploration of key change processes and procedures while also highlighting the soft skills necessary for navigating the daily challenges encountered in the Change Analyst role.

Course Curriculum

  • Change Management and the role of the Change Analyst
  • Personal Communications
  • Scope of Change Management
  • Process Overview
  • Techniques assisting process activities
  • Written Communication
  • Maintaining Quality
  • Change Analyst links to the Organization

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