- Duration: 4 days
ITIL4DPI: ITIL® Strategist Direct Plan and Improve
Building on established best practices in IT Service Management, ITIL4 empowers businesses to successfully navigate the complexities of the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course provides ITSM practitioners with deeper insights into ITIL4, particularly in fostering an IT organization that embraces a growth mindset. This course encompasses both practical and strategic elements of improvement, integrating Lean and Agile methodologies into the processes of directing, planning, and enhancing services in alignment with business objectives. This interactive learning experience is essential for the development of today’s technologists, ITSM practitioners, and leaders in modern IT organizations focused on innovation and continuous improvement in IT service delivery.
Module 1: Key Concepts of Direct, Plan and Improve
- Direction and Planning
- Improvement
- Operating Models
- Methods
- Risks and Scope of Control
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, Compliance and Management
- Policies, Control and Guidelines
- Value, Outcomes, Cost and Risk
Module 2: Key Principles and Methods of Directions and Planning
- Cascade Goals and Requirements
- Define effective policies, control and guidelines
- Placing decision making at the correct level
Module 3: Role of GRC And Integration of Principles and Methods to the Service Value System
- Role of risk and risk management
- Impact of governance on DPI
- Controls
Module 4: Use Key Principles and Methods of Continual Improvements
- Use the ITIL Continual Improvement model for the service value system
- Identify assessment, objectives, outputs, requirements and criteria
- Selecting an assessment method
- Define and prioritize desired outcomes
- Build and advocate a business case
- Embedding continual improvement at all levels
Module 5: Use Key Principles and Methods of Communication, Organizational Change Management, Methods of Measurement and Reporting to Direct, Plan and Improve
- Nature, scope and benefits of organizational change management
- Identify and manage different stakeholders
- Effective communication and feedback
- Establish effective interface across the value chain
- Define metrics and indicators to support objectives
Module 6: Understand and Know How to Direct, Plan and Improve Value Streams
- Difference between practices and value streams
- Addressing the 4 dimensions of service management
- Applying ITI guiding principles
- Value stream mapping
- Optimizing workflow
- Minimizing waste
- Ensuring and utilizing feedback.