- Duration: 4 days
ITIL4DITS: ITIL® Leader Digital and IT Strategy
We are in a remarkable period of transformation filled with opportunities. Digital services are empowering organizations to thrive in the modern digital economy. This new era, known as the Fourth Industrial Revolution, is defined by the essential interplay between humans, digital technologies, and physical assets, creating a fast-paced and complex landscape. To succeed, organizations must become more agile and adaptable, ready to embrace innovative ways of working. The Digital and IT Strategy course offers a fresh perspective on ITIL 4, elevating the conversation to an organizational strategy level. This course equips IT and digital leaders to influence strategic business decisions by crafting a digital strategy that aligns with broader business objectives. It explores how business and IT leaders can effectively respond to digital disruption while leveraging the ITIL 4 framework to navigate the challenges of digital transformation. Participants will learn how to integrate ITIL 4 with emerging practices and new technologies to address the evolving internal and external challenges presented by the age of volatility, uncertainty, complexity, and ambiguity (VUCA).
Module 1: ITIL Guiding Principle and DITS Decisions
- Relate the ITIL Guiding Principles to All Aspects of Digital and IT Strategy
Module 2: Concepts for Digital Strategy
- Digital Technology
- Digital Business
- Digital Organization
- Digitization
- Digital Transformation
- Business Strategy and Business Models Digital and IT Strategy
- DITS and the Components of The ITIL Service Value System
Module 3: Factors Affecting DITS
- PESTLE External Analysis
- Four Dimensions of Service Management Internal Analysis
Module 4: Viability During Digital Disruption
- Agility, Resilience, Lean, Continuous and Value Cocreation
- Analyzing VUCA Factors For DITS
- Three-Levels of Digital Disruption
- Factors Influencing an Organization’s Market/Industry Positioning
- Tools to Determine Appropriate Digital Organization Market Positioning
Module 5: Strategic Approaches for Market Relevance and Operational Excellence
- Customer Journeys
- Omni-Channel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback And 360º Approaches
- Achieving Operational Excellence in The Four Dimensions
- Financial Policies In DITS
- Portfolio Optimization
- Funding Approaches for Projects, Products and Service
Module 6: Strategic Approaches for Market Relevance and Operational Excellence (continued)
- Balancing Cost of Innovation and Operation
- Charging Models
Module 7: Risk and Opportunities In DITS
- Risk Management in A Digital Organization
- Identifying and Assessing Risk
- Risk Posture and Balancing Risks
- Innovation Elements and Techniques
- Develop An Innovation Culture
Module 8: Advocating Digital and IT Strategy
- Digital Readiness Assessment
- Define and Communicate A Vision and Strategy
- Business Cases to Advocate DITS
Module 9: Implementing A Digital and IT Strategy
- Operating Models for Digital Organizations
- Strategy Coordination and Implementation
- Approaches To Parallel Operating Models
- Assessing The Success Of DITS
- Activities Of A Digital Transformation Programme