- Duration: 4 days
ITIL4-AMCS: ITIL®4 Specialist Acquiring and Managing Cloud Services
As the global market for cloud technology and services expands rapidly, driven by a multitude of benefits, adopting cloud solutions has become a critical strategic priority for organizations across various sectors. Companies are eager to enhance and optimize their cloud usage to stay competitive. However, many organizations and individuals often find themselves inadequately supported during the cloud procurement phase, lacking clear guidance on how to maximize the benefits of both procurement processes and the technology itself. This course offers a practical understanding of how cloud procurement and technology can align with and bolster broader business strategies and functions, regardless of the sector, industry, or cloud maturity. It aims to equip candidates with best practice insights on leveraging cloud capabilities to identify opportunities, manage risks, and achieve targeted business outcomes.
Course Curriculum
- Key Concepts of Cloud
- Cloud Customer Journey
- Introduction to Cloud and Cloud Solutions
- Governance and Shared Responsibilities
- Explore: Benefitting from Cloud
- Cloud’s Role and Strategy
- Cloud Strategic Positioning and Scope
- Formulating Cloud Strategy
- Value, Outcomes, Cost and Risk
- Engage: Meeting Cloud Service Providers
- Understanding CSP Landscapes
- Defining Requirements for Cloud
- RFI and Proof of Concepts
- Conducting Cloud Readiness Assessments
- Engaging With Cloud Service Providers
- Reviewing Cloud Strategies and Service Requirements
- Offer: Selecting the Right Service and Service Providers
- Minimum ROI Attainment
- Request and Reviewing Proposals
- ROI of Proposed Cloud Services
- Cloud Service Business Case Agree: Negotiating and Planning
- Agreeing and Planning Value Cocreation and Cloud Services
- Cloud Service Agreements
- Shared Responsibility Models
- Roles and Responsibilities Map
- Charging Models
- Onboard: Moving to the Cloud
- Considerations for Onboarding
- Migrating to cloud as part of onboarding
- Security and Compliance Considerations