- Duration: 5 days
ITIL4MPT: ITIL®4 Managing Professional Transition
Extensive research highlights ITIL’s critical role in enabling businesses to transform and realize value. Many organizations make significant investments in adopting and adapting ITIL into their operations while also enhancing their workforce through ITIL qualifications. ITIL4 is designed to help organizations navigate the complexities of the Fourth Industrial Revolution, characterized by rapid technological advancements that are disrupting industries worldwide. This revolution features breakthroughs in areas such as robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles, and more. The ITIL4 Managing Professional (MP) Transition course, along with its bridging examination, is tailored for senior ITSM practitioners who have achieved or are close to achieving the ITIL Expert designation, enabling them to attain the MP designation. This course connects the ITIL v3 Service Lifecycle with ITIL4’s Service Value System, while delving into the key concepts and practices that underpin ITIL4.
Module 1 Differences in IT Service Management Models
- ITILv3 with 5 Service Lifecycle Stages, 26 Processes and 4 Functions
- ITIL4 with the Service Value System supported by 34 Practices
Module 2: Components of Service Value System
- Service Value Chain
- ITIL Guiding Principles
- Dimensions of Service Management
- Governance
- Continual Improvement
- Practices
Module 3: Selected Concepts and Discussion Points from
- Create, Deliver and Support
- Drive Stakeholder Value
- High Velocity IT
- Direct, Plan Improve