- Duration: 4 days
The MB-260 certification focuses on Dynamics 365 Customer Insights – Data, which helps organizations gain valuable insights into their customers. It covers the entire process of data ingestion from various sources and unification into a single customer profile. The certification teaches you how to create and work with these unified profiles, track trends across demographics, and enrich data using additional sources. Additionally, it covers the use of AI to make predictions based on historical data, enabling better decision-making and personalized customer experiences.
1. Get started with Dynamics 365 Customer Insights – Data
Get started with Dynamics 365 Customer Insights – Data and learn how to gain insights to your customers.
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2. Ingest data into Customer Insights – Data
Customer Insights – Data ingests data from all your different data sources and unifies them into a single customer profile. From within the customer profile, you can track data across different demographics, and identify trends based on key data you want to track.
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3. Create a unified customer profile in Dynamics 365 Customer Insights – Data
Dynamics 365 Customer Insights – Data is an intuitive and flexible customer data platform (CDP) that helps you unlock insights and build a deeper understanding of your customers. In this module, you’ll learn about creating a unified customer profile in Customer Insights – Data.
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4. Work with Dynamics 365 Customer Insights – Data
Customer Insights – Data ingests data from all of your different data sources and unifies them into a single customer profile. In this module, learn about working with Customer Insights – Data.
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5. Enrich data and predictions with Customer Insights – Data
Enrich your data with other data sources and use AI to make predictions based on historical data.
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