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ITIL Version 5 – Foundation
The global best practice framework for digital product and service management. Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments. ITIL is the most widely adopted framework for managing technology-based…
Course Overview This course is designed to prepare business users and professionals for the Microsoft AB-730: AI Business Professional certification exam. It focuses on the practical use of generative AI productivity tools, especially Microsoft 365 Copilot, to enhance workplace efficiency, communication, collaboration, and decision-making. Participants will learn how to…
AB-100 : Agentic AI Business Solutions Architect
Course Overview This course prepares learners for the AB-100: Agentic AI Business Solutions Architect certification exam. It equips solution architects and AI professionals with the knowledge and practical skills required to design, plan, deploy, and govern AI-powered business solutions using Microsoft AI technologies. Participants will gain hands-on exposure to…
AB-900T00 : Microsoft 365 Certified Copilot and Agent Administration Fundamentals
This course offers a comprehensive and in-depth introduction to Microsoft 365, Copilot, and AI-powered agents. It equips learners with a strong understanding of the core concepts, key services, security features, and administrative controls within the Microsoft 365 ecosystem. Building on this foundation, the course explores how Copilot and intelligent agents…
Employability Skills Development Program (ESDP)
TGL Certificate in Employability Skills Development is a comprehensive beginner-level program designed to equip learners with essential digital, communication, and professional skills. This program blends hands-on IT training, English language proficiency, and career development workshops to prepare students for employment, higher education, or entrepreneurship. Digital Skills (144 Hours): Gain mastery of Microsoft…
DP-700T00: Microsoft Fabric Data Engineer Associate
This course covers methods and practices to implement data engineering solutions by using Microsoft Fabric. Students will learn how to design and develop effective data loading patterns, data architectures, and orchestration processes. Objectives for this course include ingesting and transforming data and securing, managing, and monitoring data engineering solutions. This…
Executive Coaching
Duration: 10-12 hours Program Overview This coaching program is designed to facilitate the growth and development of individuals in leadership and key roles within the organization, ensuring they are equipped to drive success and inspire high performance. The program follows a structured approach that begins with discovery and analysis, where…
Assessment Centers (Restricted)
Duration: 2-3 days (Subjective) Program Overview: This program is designed to help organizations assess and develop the competencies of their employees in alignment with their established competency framework and skills matrix, ensuring that individual capabilities are closely aligned with organizational goals. The course focuses on conducting objective assessments through a…
The Ultimate Salesperson
Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program is specifically tailored for newly appointed leaders who are transitioning into people management roles while also overseeing or guiding sales activities. Recognizing the dual responsibility of managing teams and driving sales success, the course…
The Service Professional
Program Overview: This program is designed to equip frontline staff with the essential skills to represent themselves and their organization effectively through exceptional customer service. The course focuses on building strong foundational competencies in key areas such as professional grooming, communication standards, and interpersonal skills, ensuring that staff members present…
Time Management
Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program is designed to provide participants with practical time management skills to help them work more efficiently and effectively, both personally and professionally. The course introduces a range of time management tools and techniques that…
Change Management
Duration: 1 Day + 2 x ½ day follow up (4 weeks) Program Overview: This program equips individuals with the knowledge, skills, and tools necessary to understand and manage organizational change effectively. The course provides a comprehensive overview of the theoretical frameworks of change management, including popular models like Kotter’s…
Strategic Management
Duration: 1 Day + 2 x ½ day follow up Program Overview: This program provides an in-depth understanding of strategic management, equipping participants with the knowledge, tools, and frameworks necessary to drive successful strategy execution and achieve organizational goals. The course delves into key strategic frameworks, such as SWOT analysis,…
Project Management
Duration: 1 Day + 2 x ½ day follow up sessions Program Overview: This program offers a structured introduction to the essential concepts of project management, providing participants with the knowledge and practical skills needed to manage projects successfully from initiation to completion. The course covers the core project management…
Negotiation Skills
Program Overview: This program is specifically designed to equip participants with advanced negotiation skills that are critical for successfully navigating complex business negotiations. Whether negotiating with clients, partners, suppliers, or internal teams, participants will gain a deep understanding of how to strategically approach negotiations to achieve favorable results. The course…
Communication Skills (Custom)
Program Overview This intensive, customized program is specifically designed for high-performing individuals who represent the organization in external interactions. It ensures they have the advanced communication skills necessary to make a lasting impact. The course focuses on mastering a range of communication techniques essential for success in both formal and…
Communication Skills
1. Business English Program Duration: 6 Days Program Overview:This program is designed to enhance business communication in English, covering grammar, written communication, public speaking, and confidence building. It aims to improve overall fluency and proficiency in professional environments. Module 1: Grammar Essentials for Business English Key Grammar Rules for Professional…
Business Model Innovations
Course Overview: This advanced-level program is specifically designed for individuals or teams responsible for driving business innovations and spearheading change within their organizations. Participants will gain a comprehensive understanding of the creativity and innovation processes, exploring how to unlock new ways of thinking and challenge traditional paradigms. The course covers…
Building High Performance Teams (Custom)
Course Overview: This program is specifically designed for high-potential individuals within an organization, including those identified for succession planning or special projects, with the goal of unlocking their full potential and preparing them for future leadership roles. Through personalized small-group coaching, participants will explore how to develop a performance-driven mindset,…
Building High Performance Teams
Duration : 1 Day + ½ Day follow up Course Overview: This program is specifically designed for team leaders who aim to foster unity, collaboration, and cohesiveness within their teams, driving them toward the successful achievement of ambitious and challenging goals. The course delves into the foundational principles of what…
Problem Solving and Decision Making
Course Overview: This program is designed for individuals who are responsible for making decisions that directly impact teams and individuals within an organization. Recognizing the crucial role of decision-making in driving organizational success, the course focuses on developing a structured approach to problem-solving. Participants will learn how to thoroughly understand…
Upward Performance Management
Duration : 1 Day & 2 Days(Advanced) Course Overview: This program is specifically designed to help leaders enhance their coaching skills and improve associate performance through a structured and results-driven approach. Focusing on the key aspects of performance management, the course offers practical tools and strategies to help leaders identify…
Leading & Managing People
Course Overview: This course is designed to equip newly appointed leaders with essential skills in both leadership and management. It explores the fundamental differences between leadership and management, highlighting how each plays a critical role in driving business success. Participants will gain a deeper understanding of the characteristics and functions…
Cisco Certified Support Technician (CCST) – IT Support
Level: Entry-Level / BeginnerPrerequisites: Basic digital literacy and interest in IT systems and supportCertification: Cisco Certified Support Technician – IT Support (Official Cisco Credential via Certiport)Delivery Partner: Thakral Global Learning 🌟 Course Overview: The CCST – IT Support course introduces learners to the essential knowledge and technical skills required…